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Customer Relationship Management (CRM)

Building strong and profitable customer relationships is vital to all successful businesses. Microsoft® CRM (Customer Relationship Management) is the tool that enables small and mid sized enterprises in any industry to achieve a profitable customer relationship through increased sales effectiveness and consistent customer services

Microsoft® CRM centralises your contact information, tells you what stage in the relationship you are at, and provides visibility and measurability to your management team.

Frontline staff can easily track requests, manage enquiries and ensure those all-important follow-up activities are scheduled and completed. This will enable your organisation to be the one, of many competing, to convert a prospective into an real customer.



“Business Mechanix have a very close partnership with Microsoft in regards to CRM and through their expertise and quick time to deliver were able to solve a key business problem affecting communications with Students we have had for some time. Microsoft CRM and the .NET toolset gave us the flexibility and ease of integration to our Student Management System we needed. Quick turn-around time was essential to us and Business Mechanix and the Microsoft CRM solution gave us exactly what we were looking for. AUT now has a solution which gives us confidence and alignment to our student management system strategy."

Richard Stewart, AUT
Divisonal Manager, Academic Registry

             
                      
                   

Microsoft® CRM gives your staff the tools they need, right at their fingertips, not only to empower them to provide advice and assistance on all aspects of customer needs, but also to genuinely improve the perception of your organisation. You can choose from Microsoft® CRM’s Web interface, its powerful Microsoft Outlook® integration, or the ‘anytime, anywhere’ Microsoft® CRM mobile device interface. Either way, you can be sure your staff will find this system both intuitive and easy to use.

Microsoft® CRM provides an extensive range of Sales, Customer Service or Marketing functionality, which is easily configured to your requirements. An integrated system that works the way you do.

Business Mechanix is a Microsoft Certified Partner and a Certified Solutions Advisor for Microsoft® CRM. We have extensive experience in the business and technology arenas and in the CRM business both in New Zealand and overseas.

To take advantage of this unique combination, and to ensure your successful implementation of Microsoft® CRM, talk to us today.

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Related files
CRM: SBE Datasheet
CRM: Prof Datasheet
CRM: Top 10 Value Adds